Eden House Guest Booking Policy
Booking Policy
Exclusive Booking whole house – From $250 per night
Non-Exclusive booking – From $100 per room per night
Eden House operates a dynamic pricing model. Higher pricing will be quoted in peak season.
Eden House – Guest Booking Policy
A calm, secure, and welcoming space for your stay in East Legon
We’re delighted to welcome you to Eden House—a peaceful, residential retreat designed with your comfort and privacy in mind. To help ensure a smooth, respectful, and enjoyable experience for all guests, we’ve outlined the following booking policy.
Booking Overview
- Eden House can accommodate a maximum of 10 guests.
- Parking is available for up to two vehicles on-site.
- Out of consideration for all guests, we are unable to allow pets, and smoking is not permitted inside the house.
- A security deposit may be requested at the time of booking. This is fully refundable after check-out, provided the house is left in good condition and without damage.
- Any damage to the house or its fixtures and furnishings may require reimbursement in line with repair or replacement costs.
- The minimum stay is 4 days.
- Check-in is from 14:00, and check-out is by 12:00.
- If you require a late check-out, we’re happy to offer this service for a small additional fee:
o Whole-house (exclusive use): up to 7:00 pm — $125
o Per room (non-exclusive use): up to 7:00 pm — $50
Compassionate Cancellation Policy
We understand that travel plans can change. Our cancellation policy reflects a balance between flexibility and fairness to all guests:
- 100% refund for cancellations made 45 days or more before check-in.
- 50% refund for cancellations made 30–44 days before check-in.
- Unfortunately, no refund can be given for cancellations made within 30 days of arrival.
This policy applies to all payments made. We always encourage guests to reach out to us in case of extenuating circumstances—we’ll do our best to support you where we can.
What’s Included in Your Booking
To make your stay as convenient and comfortable as possible, we’ve included the following essentials:
- The house provides a weekly supply of electricity and Wi-Fi, applied at the beginning of each booking week. This may be sufficient for fair usage, such as lighting, use of essential appliances, messaging, voice calls, and light browsing or communication needs. Guests who plan to use air conditioning frequently, stream video content, or require heavier usage should expect to arrange top-ups to ensure uninterrupted access.
- To help manage the high cost and variability of utilities, guests are required to make weekly top-ups during their stay for both electricity and Wi-Fi. These top-ups can be arranged directly with the house manager and paid in local currency. Amounts vary depending on provider rates and usage.
- These top-ups allow for maximum flexibility, ensuring your specific comfort and usage needs can be met.
- A full diesel tank for the backup generator is included with your stay. This generally provides 24 hours of backup power, though usage is rarely necessary due to East Legon’s stable power supply.
- Weekly cleaning is included, with fresh towels and hand towels provided.
Additional Costs as required
We aim to keep your stay stress-free and transparent. Here are potential additional charges that may arise during your visit:
- Extra Wi-Fi top-ups for high-speed or streaming use: from ₵350 per week
- Additional electricity top-ups: from ₵1,200 per week (depending on A/C and appliance use)
- Extra generator fuel beyond the initial full tank: from ₵1,500 per refill
- Additional cleaning: from ₵350–₵450 per day (upon request)
- DStv top-ups available for use in both sitting rooms
- Concierge services such as airport pickup, private driver, tour guide, laundry, and more are available and will be quoted upon request
All pricing is estimated in Ghanaian Cedi (GHS) and may fluctuate with market conditions. The house manager will be available to assist with arranging and paying for any of these services.
Security & Site Access
Your safety and peace of mind are a top priority at Eden House.
- The property is secured with a full electric perimeter fence.
- The house manager lives on-site, in private quarters, and is available to support you with practical needs (e.g., ride bookings, questions, or assistance).
- To ensure your privacy, cleaning and linen changes are scheduled while guests are out, when possible.
- The house manager retains exclusive control of the gate and site access.
o Only pre-authorised vehicles are allowed inside the property.
o No Ubers or taxis may enter—they can drop guests off at the gate.
o The gate is monitored daily between 8:00 am and 11:00 pm. Early or late access can be arranged in advance.
- No parties are permitted. If you wish to host a gathering or experience, this must be arranged in advance with appropriate staff in place.
- For safety and security, only registered guests are allowed on the property.
o Guests who are not part of the booking party may not remain at the house when no other guests are present.
o Overnight stays for unregistered guests are not permitted.
Eden House is designed to be a peaceful, respectful, and secure environment for guests who value privacy and comfort. We take great care in preparing the space and supporting your stay—and we kindly ask that you treat the home and our team with equal care and consideration.
If you have any questions, requests, or would like to discuss anything before or during your stay, please don’t hesitate to get in touch. We’re here to make your experience a wonderful one.
Email: bookings@edenhouseghana.com
Website: www.edenhouseghana.com
